Shipment Visibility & Tracking: Provide real-time updates to customers by proactively checking in with carriers and using tracking tools.

• Problem Resolution: Rapidly address transit issues such as delays, equipment failures, or route changes to minimize supply chain disruptions.

• Operational Support: Enter and process freight orders, schedule pickup and delivery appointments, and ensure all required documentation (e.g., Bills of Lading) is accurate.

• Relationship Management: Build rapport with both shippers and carriers to foster long-term partnerships and ensure reliability.

• Quoting & Invoicing: Provide timely shipment quotes to customers and assist with billing inquiries or resolving payment disputes.

Overhaul Zone will act as the primary liaison between shippers and carriers to ensure the efficient movement of goods. This role is multifaceted, blending operational logistics with proactive communication and high-stakes problem-solving